Refund Policy
Refund Policy
Customer satisfaction is our priority. Please review our refund guidelines to understand our process:
Return Guidelines
• All returns must be initiated within 14 days of delivery
• Products must be unused, in original packaging, and in resellable condition
Refund Processing
• Our team will inspect returns and notify you of approval status
• Approved refunds will be credited to your original payment method within 5-10 business days
Exclusions
The following items are not eligible for refund:
• Gift cards
• Items purchased on sale
• Perishable products
Damaged or Incorrect Orders
For items received damaged or incorrectly, please:
• Contact customer service within 7 days
• Include photos of the product and packaging
• Receive either a replacement or refund
Shipping Costs
Return shipping fees are the customer's responsibility except for:
• Defective items
• Incorrectly shipped orders